Texting for Billing & Collections

Handle payments seamlessly

Zipwhip’s texting automation tools make it easy to remind customers of upcoming payments and batch-notify delinquent accounts of late payments.  

Accelerate the billing process and save time

Advanced texting features like Scheduled MessagesGroup Messages and Dynamic Templates help your team accomplish everyday tasks like sending billing reminders in less time. Plus, customers see and respond to texts faster than phone call or emails. 

Provide a discreet way to pay past-due balances

Don’t disrupt your customers with sensitive calls while they’re at work or on the go. Texting is a quick, private way to let customers know their accounts are past due and collect debts.

text message payment reminder

Reduce friction for customers making payments

Customers shouldn’t have to jump through hoops to make payments. Ease the process by sending them a text with a direct link to where they can pay when it’s most convenient. 

Handle customer billing questions in a timely manner 

Customers don’t have time to wait on hold or sift through their email inboxes for answers to billing questions. With texting, your team can juggle multiple billing questions at once – getting customers the responses they need faster.  

text message for billing question
You may not be able to reach someone any other way than via texting during the day, when they are working and busy with the day to day. Texting is not invasive.
Dylan Castle
Transaction Coordinator, Guild Mortgage

Learn more about Texting for Billing and Collections