Texting for Customer Service & Support
Lower call volume and close tickets faster with Zipwhip’s two-way texting. Text-enable your existing business line so customers can text or call the same number.
Why make callers wait on hold for an available representative when they can text you instead? With SMS, customer service agents can respond to inquiries and resolve issues faster than by phone.
Share information with customers automatically. With texting features like Auto Reply and Keywords, support teams can set up pre-written responses to instantly answer FAQs. And you can ensure customers always get a response, even when you’re out of the office.
Exchange documents and images easily with MMS (Multimedia Messaging Service). Review documents to confirm accuracy before customers send in the originals. Request photos to assess things like job scope or property damage.