81%
of consumers get frustrated having to call customer service
64%
of consumers would prefer to text customer service instead
77%
of consumers have a more positive impression of companies that offer texting
Everybody, everywhere
Whether you're an old timer or a millennial, a receptionist or a manager, Zipwhip fits into every company because everyone is texting. Are you?
Here are three of the ways businesses are using texting:
Customer service
Take customer service issues off social media and handle them quickly and discreetly on the outlet customers prefer.
Appointment reminders
Reduce no-shows by scheduling text messages to be sent to customers the day of their appointment.
Sales and marketing
Improve sales with text campaigns, and add one-click texting to your website for easy access and customer engagement.
Text or call, one number does it all
Zipwhip's easy-to-use texting software provides all the tools you need to build and manage lasting customer relationships.
Picture Texting
Enhance your messaging experience with high-quality images.
Scheduled Texting
Compose and schedule outbound texts to be sent at a later date and time.
Auto Reply
Set an automated reply to incoming texts during non-business hours.
Group Texting
Send a single BCC (blind carbon copy) text to a group of up to 50 contacts.
