The 2021 State of Texting
Business communication was put to the test in 2020. The COVID-19 pandemic created an immediate need for swift customer updates on store hours, safety requirements, new services and much more.
In this year’s edition of our annual State of Texting report, we asked questions to learn how both businesses and consumers were impacted by the challenges that unfolded over the year, and what role texting played. Download it now to learn what we discovered and how these trends will shape the year ahead.