How to Transform Your Customer Service With Texting

Did you know that more than 90% of consumers say they’ve hung up while waiting on hold for customer service? It’s been over 40 years since businesses adopted IVR (Interactive Voice Response) systems and asked customers to repeat REPRESENTATIVE for help—and yet, little has improved. Newer technologies, like email and chatbots, that were intended to disrupt traditional customer service models continue to leave customers dissatisfied.

SMS customer service: The preferred way to reach your business

What today’s consumers really want is to be able to text customer service. Eighty percent of consumers feel it’s important for businesses to offer texting as a communication option. And SMS customer service doesn’t just benefit the customer—businesses are shaving hours off their phone time every day by making the switch. That’s why we created this free e-book to help you reshape your communication with text-based customer service.

You'll learn:

Download it now and find out how SMS can transform your customer service.

What businesses are saying about SMS customer service

Start texting today with a free trial of Zipwhip