How to Transform Your Customer Service With Texting
Did you know that more than 90% of consumers say they’ve hung up while waiting on hold for customer service? It’s been over 40 years since businesses adopted IVR (Interactive Voice Response) systems and asked customers to repeat REPRESENTATIVE for help—and yet, little has improved. Newer technologies, like email and chatbots, that were intended to disrupt traditional customer service models continue to leave customers dissatisfied.
SMS customer service: The preferred way to reach your business
What today’s consumers really want is to be able to text customer service. Eighty percent of consumers feel it’s important for businesses to offer texting as a communication option. And SMS customer service doesn’t just benefit the customer—businesses are shaving hours off their phone time every day by making the switch. That’s why we created this free e-book to help you reshape your communication with text-based customer service.
Download it now and find out how SMS can transform your customer service.
What businesses are saying about SMS customer service
"On average, our phone calls would last 8-10 minutes. And with 3 receptionists in a shared office space, it was quite noisy! We are now spending less time playing phone tag and clients like it much more!"
“We can handle inquiries asynchronously and multitask replies with multiple customers and clients.”
“With texting, my team has been able to create an assembly line style workflow. Each team member knows their role and the tasks they should be completing. No one is stepping on each other's toes.”