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Episode 20: Bonin Bough – Texting Customers During the Coronavirus Crisis and Beyond
Bonin Bough is a world-renowned marketing strategist, investor, texting aficionado and author. As the coronavirus crisis began intensifying in late March, we chatted about all things texting, including texting customers during the crisis we’re in today.
Episode 16: The State of RCS Messaging and Takeaways from Mobile World Congress
In this episode, Zipwhip CMO Scott Heimes and CTO James Lapic sit down to discuss their most exciting takeaways from October’s Mobile World Congress, covering topics like RCS and 5G from a marketing and technical perspective.
Episode 14: How Will the New CTIA Guidelines Impact Business Texting?
In this episode of Zipcast, host Scott Heimes sits down with Zipwhip’s director of messaging operations, Brad Biltz, to discuss key takeaways from the CTIA guideline updates and how these rules will affect the Texting for Business ecosystem.
Episode 12: A Venture Capitalist’s Take on Texting, SaaS and Success
In this episode of Zipcast, host Scott Heimes sits down with Scott Maxwell, a venture capitalist from OpenView, to discuss growing market opportunities for SaaS companies, what VCs look for when choosing companies to invest in and why business texting and Zipwhip caught his eye.
Episode 11: Communication Best Practices from Franchise Leaders at FMLC
Host Scott Heimes sat down with three franchise leaders at the 2019 Franchise Marketing Leaders Conference to discuss the strategies that modern franchises are using to better communicate with their franchisees, vendors and customers.
Episode 10: Why Diversity at a Tech Startup Matters
Kirsten Spoljaric, senior vice president of people at Zipwhip, joins host and CMO, Scott Heimes, to discuss why diversity matters. Kirsten shares how drawing from a diverse group of qualified candidates helps companies succeed while also promoting a culture of connection and inclusion.
Episode 9: How Franchises Use Texting for Growth and Brand Consistency
In this episode, host Scott Heimes and Zipwhip's head of franchise development Tim Johnson discuss how franchises have evolved their communication strategies from simply talking to customers to now collaborating with them and how texting is making it happen.
Episode 7: Fraud, Spam and Texting-for-Business Best Practices
In this episode of Zipcast, host Scott Heimes talks to Zipwhip’s fraud and spam data analyst, Carter Harris, to chat about how the Zipwhip texting network stays protected, the consequences of businesses texting incorrectly and his opinions on best practices with business texting.
Episode 6: How Texting is Changing the Game for Baylor University Sports
In this episode, we’re joined by Dr. Darryl Lehnus, director of Baylor University's Sports Strategy and Sales (S3) major. Dr. Lehnus talks about how Baylor uses Zipwhip as a training tool for S3 students and why students and the sports industry as a whole are embracing texting.
Episode 5: How The University of Evansville Uses Texting to Sell More Sporting Event Tickets
In this episode, we’re joined by Scott Peace, the assistant athletic director for Marketing and Fan Engagement at the University of Evansville. This small school in Indiana is doing big things when it comes to communicating with their sports fans.
Episode 4: How Sound Transit Uses Texting To Improve Rider Communication
In this episode, we talk with Craig Davison, executive director of communications at Sound Transit. We’ll dive into the unique customer communication challenges they face and uncover the solutions they’ve adopted to overcome them.
Episode 2: How the New FCC Ruling Affects Texting for Businesses and Consumers
Zipwhip’s senior vice president of technology, James Lapic, joins our host and CMO, Scott Heimes, to discuss how the new Federal Communications Commission (FCC) ruling protects both businesses and consumers against spam text messages.
ON-DEMAND WEBINARS
10 Little-known Truths About Insurance Texting
What does the data say about how insurance carriers incorporate texting into their multi-channel strategies? Texting expert Joel Koehler gives a deep dive.
8 Ways Sales Teams Leverage Texting Across the Customer Lifecycle
Jae Dellinger and Facundo Dipascuale, two sales pros at Zipwhip, discuss the benefits of texting for every touchpoint of the customer lifecycle.
How to Minimize Legal Risk When Texting Customers
Steve Augustino, a partner at Kelley Drye with deep expertise in telecommunication law, discusses why it’s important to understand TCPA compliance and how to reduce potential legal risk when texting your customers.
A Masterclass on Business Texting - Today’s Trends & the Future
7 Ways to Ramp Up Business With Texting as COVID-19 Recedes
As states across the country begin to slowly reopen their economies, learn how your business can leverage texting in the coming weeks and months. We’ll discuss seven smart ways to use texting to get customers back in the door, communicate new safety protocols, coordinate effectively with your team and more.
Business Texting for Beginners - An Open Q&A
Now more than ever, it’s vital that you’re able to reach your customers quickly and effectively. Where does texting fit into your communication strategy and how, exactly, do you use it? Here are answers.
How to Use Texting to Reach Customers During the Coronavirus Crisis
Whether you’re navigating new hours, or operating under totally new circumstances, texting can help you reach your customers with vital updates. Learn from our CMO Scott Heimes how you can use texting during this challenging time.
Why Adopting Business Texting for Insurance Has Become More Important than Ever
Now more than ever, insurers and brokers are having to rethink the effectiveness of their customer engagement strategies. Learn how COVID-19 has accelerated the demand for two-way texting across claims, distribution, policy admin, renewals, billing and more.
Rebuild Your Fitness Club: Zipwhip Texting for ClubReady
ClubReady integrated with Zipwhip last year to give gyms and fitness clubs the easiest way to keep in touch with members—texting. We’ll discuss how clubs can continue to embrace technology, like texting, as they reopen.
Texting for Recruitment and Staffing 101
Text, Email, Phone – The Mighty Trio of Customer Communication
Do you know when to text vs. call vs. email? In this webinar we break down the pros and cons of each medium and share real scenarios to show how the three can work together.
7 Essential Ways Developers are Leveraging SMS APIs
In this webinar, we talk about the different tools businesses are using to leverage texting and share some common use cases. Plus, we share two of Zipwhip’s brand new Extensibility Tools—our embeddable Texting Widget and Deep Links.
The Benefits of Engaging Customers With Texting From Your CRM
Join us as we talk through some of the common use cases for texting within a CRM and show you how to do it without an integration. You’ll learn how to improve workflow, reach customers faster, convert more prospects and more.
Best Practices for Texting Your Customers
Learn best practices to get you started on a successful text message strategy to better connect with your customers. Including how to choose the right texting tool, training your team and etiquette to follow.
How to Master Texting for Insurance Sales, Service and Claims
If you’re an insurance carrier, agent, service representative or claim adjuster looking to improve your customer communication, this is the webinar for you.
Best Ways to Use Texting for Business: Great Ideas From Zipwhip Customers
There are endless applications for Texting for Business. Case in point: our customers! Watch this webinar to learn some great texting ideas from our customers.
Texting for Business Q&A: Zipwhip Execs Answer Your Questions
Pradeep GanapathyRaj, Zipwhip’s VP of product management, and Adam Anderson, Zipwhip’s VP of revenue marketing answer questions about Texting for Business.
How to Book More Weddings with Texting
Fast and effective communication is everything when it comes to pulling off a flawless wedding. Learn how to use texting to drive high-quality leads, increase referrals and close more business, faster.
Grow Your Credit Union With Text Messaging
Emails and phone calls aren’t as effective as they once were, but that’s where texting steps in. Join us as we show you how texting can be used in various ways to get work done faster and build strong member relationships.
5 Ways Sports Teams Are Hitting Home Runs With Text Messaging
Whether it’s for generating leads, securing sponsors or providing top-notch customer support, texting is an effective way for sports teams to communicate. Learn how you can utilize it.
The Communication Imperative for the Insurance Industry With Mark Breading
Communicating with customers digitally and in real time is a challenge for the insurance industry. Mark Breading, partner and chief research officer at Strategy Meets Action, joins us to talk about what insurance companies need to do to keep up.
10 Customer Communication Takeaways From the 2019 NIADA Convention
5 Key Trends That Indicate You Should Be Texting Customers
State of Texting 2019 Deep Dive
Learn more about our 2019 State of Texting research. We’ll reveal why texting is the most effective customer communication tool today, and why your business should adopt it now, not later.
5 Keys to Achieving Your Customer Communication Goals
How does your business communicate with customers? Implement these five key strategies to improve your customer communication today.