Economy
  • Unlimited Texts
  • Unlimited Contacts
  • 2 devices
  • 3 texts per min throttle rate
  • Contact Import
  • Reports
  • Apps
  • MMS Picture Texting
Business
  • Unlimited Texts
  • Unlimited Contacts
  • 10 Devices
  • 10 texts per min throttle rate
  • Contact Import
  • Reports
  • Apps
  • MMS Picture Texting
  • Auto Reply
  • Group Texting (up to 50 contacts)
  • Custom Signature
  • Scheduled Messages
  • Templates
  • Integrations
Enterprise
  • Unlimited Texts
  • Unlimited Contacts
  • Unlimited Devices
  • Up to 60,000 texts per min throttle rate
  • Contact Import
  • Reports
  • Apps
  • MMS Picture Texting
  • Auto Reply
  • Group Texting (up to 50 contacts)
  • Custom Signature
  • Scheduled Messages
  • Templates
  • Integrations
  • Keywords
  • Multi-User
  • Switchboard
  • Widget Embed
  • API Access

General questions

This service works with your existing landline, VoIP or toll-free number. Zipwhip allows you to send and receive texts from that number, right from your computer. There are two primary ways to do that: the Web App and the Desktop App. The web app acts as your contact management hub and is accessed by logging in at  www.zipwhip.com/login. Our desktop app is downloaded and stored in your computer’s system tray and allows you to view and reply to incoming texts when you are away from the web app.

We also offer mobile apps for your iPhone, iPad, Android phone and tablet so that your business text messages are always accessible even when you aren’t in the office.

Zipwhip is a peer-to-peer communication service that is used to build and enhance customer relationships on a personal, individual level. Short code texting, on the other hand, is more expensive and used for mass marketing purposes. Long code texting like our landline and toll free services utilize your company’s existing phone number as opposed to short codes that use a different number that may be unfamiliar to customers.

We do not condone the use of this service to solicit wireless subscribers with any unwanted text messages. We have a zero tolerance policy for SMS spam and reserve the right to immediately cancel the service for any user that does so. To learn more, please read our Acceptable Use Agreement.

No. Zipwhip is a completely independent service from your landline or toll free phone carrier. Please note, Zipwhip is a separate monthly charge not included on your telephone bill.

No. Texting is done on your computer and does not require any hardware installation to your current phone system. Our web app supports Chrome, Firefox, Safari, and Internet Explorer 9 and above. We also recommend downloading our desktop app, which is available for Windows and Mac operating systems.

Zipwhip is required to verify every landline and toll free phone number to ensure proper ownership and protect the text message medium from unwanted solicitation abuse. To do that, a representative must call you either at the phone number you activated or your contact number. After answering a few short questions about yourself and your business, you’ll be ready to start texting in a few minutes.

Our packages are month-to-month starting from the date we have verified your account. We make it easy to start and stop your service at any time. Additional pricing options are available upon inquiry.

The main differences are functionality and volume traffic. Our Economy package is a bare bones solution for those that just want the ability to send and receive text messages. The Business package is for businesses that want features that add a more personalized experience. Zipwhip offers essential tools like keywords and multi-user login for Enterprise-grade organizations with higher text messaging traffic. For Enterprise users, we increase throttle rates for the number of sent outbound text messages to accommodate larger volume usage.