Zipwhip is pleased to be a GuideWire Solution Select Partner. The following outlines how Zipwhip’s Ready for Guidewire validated accelerator makes it easier than ever to implement two-way texting without ever leaving ClaimCenter.
Reduce claim-processing time and improve communication with customers by texting straight from the Guidewire ClaimCenter™ app. The seamless integration between Zipwhip and ClaimCenter allows adjusters to manage and archive text conversations, auto-sync contacts and improve customer communication throughout the claims lifecycle.
See our Guidewire validated accelerator at work
how it works
Zipwhip enables adjusters to use their existing business phone number for conversational, two-way text messaging with customers. Adjusters can send and receive texts from Zipwhip’s web, desktop and mobile apps, or directly from Guidewire ClaimCenter via our browser extension. Customers have the option to text or call their adjuster at the same number using the native texting app on their mobile device.
With Zipwhip’s ClaimCenter integration, customer information is automatically synchronized between the two platforms, and all inbound and outbound texts are saved in the corresponding claim within ClaimCenter. Zipwhip’s automation tools can also be leveraged to improve claim cycle time, customer experience and adjuster productivity.
Why use Zipwhip for Guidewire?
THE ZIPWHIP ADVANTAGE