Texting for Insurance
Texting plays a critical role in providing the simple, frictionless, world-class customer experience today’s insureds expect.
Implement texting across your entire enterprise
From claims to distribution, billing to recruiting and customer support to internal notifications, Zipwhip is regularly chosen to be the single texting service provider across organizations.
Resolve claims with fewer calls
Carriers say they close claims 4 to 5 days faster after implementing Zipwhip’s Texting for Business.
Text or call, one number does it all
Your customers are already calling your business number, and with Zipwhip, they can text that same number. Market to customers that they can “text or call” the same number, ensuring immediate connection to a real person on their preferred channel. The entire text thread is archived for better service and compliance.
When your insureds have a loss, they want to quickly get their lives back to normal. With texting, you can easily send appointment reminders, status updates and next steps. With picture messaging, customers can text photos of VIN numbers, claims damage and declaration pages to save time and eliminate room for errors.
Access texting anywhere
Whether at their desk or in the field, adjusters can text customers from any device with Zipwhip’s convenient applications for web, desktop and mobile.
Integrate texting into your existing workflow
Zipwhip’s seamless integration with Guidewire ClaimCenter™ allows adjusters to manage and archive text conversations, auto-sync contacts and improve customer communications throughout the claims lifecycle.
Increase the speed of business
Insurance agents using Zipwhip spend less time playing phone tag, so they quote and bind coverage faster.
Connect with prospects
A staggering 96% of consumers find phone calls to be disruptive, but texting is a non-intrusive way to follow up with leads. Increase the likelihood of a timely response by giving insurance customers and prospects the option to text when they can’t call you right away.
Move leads down the funnel faster
Conveniently schedule calls and send meeting reminders to prevent prospects from going cold. Have prospects send a photo of their declaration page to speed up the quoting process, and use text messaging to get quick responses to underwriting questions.
Build and nurture relationships
Insurance is a relationship-based business, and texting is a high-priority, intimate medium, making it ideal for building trust and nurturing relationships. With Dynamic Fields, you can easily personalize every message, even in group texts.
Text or call, one number does it all
Gain a competitive advantage by giving prospects the option to text or call the same number. Fifty-eight percent of consumers have tried to reply to a voicemail or missed call via text, so offering a familiar choice of calling or texting the same number increases the likelihood of a response.
Boost customer satisfaction and retention
Insurance carriers and agencies report an increase in customer satisfaction and higher review scores after implementing Zipwhip.
Offer quicker response times
Whether your insured is calling with a simple question about their deductible or a more complex question about coverage exclusions, why make them wait on hold for an available representative when they can text you on the same phone number instead? With texting, your service agents can respond to inquiries and resolve issues faster than by phone.
Resolve issues faster with photos
Exchange documents and images easily with picture messaging (MMS). Review a document to confirm accuracy before the customer sends in the original. Easily send auto ID cards, quotes and more. Insureds can text photos of VIN numbers, claim numbers, declaration pages, etc. using the camera on their mobile device.
Retain more customers
Gain a competitive advantage by giving customers the option to text or call the same number. Use Templates and Dynamic Fields to personalize upcoming policy renewal reminders or to quickly reinstate a lapsed policy. Texting is also an effective way to send a discrete, non-invasive reminder to insureds with late premium payments to avoid cancellations.
Fill more open positions
Quickly connect with independent adjusters during times of need
In the wake of a natural disaster, pandemic or other catastrophe, you need quality independent adjusters fast. Be the first to contact independent adjusters by communicating via text.
Provide a great candidate experience
Today’s candidates expect convenient communication, and texts are less intrusive and more discreet than phone call, which is especially important for employed candidates. Plus, texting shows your commitment to innovation, which is attractive to younger and more tech-savvy candidates.
Reach multiple candidates at once
With group texting, you can send job opportunities to multiple candidates at once. Each candidate receives an individual message, and other candidates don’t see the other replies. With Zipwhip’s direct connectivity to mobile carrier networks, your texts will be distributed to all recipients immediately rather than staggered across multiple hours.
Keep a clean record of candidate communication
Seamless integrations allow you to save all conversations into your Applicant Tracking System (ATS), where conversations can be easily referenced later.
“After implementing Zipwhip into our existing workflows, my branch’s close ratio improved, retention improved and the real-time communication increased my customers’ satisfaction. In addition, I love having a time-stamped record of the communications we’re having with clients!
Learn how you can use Zipwhip to build relationships with your insureds.
Your insureds want to text with you
Customers are becoming harder to reach through the traditional phone and email channels. Because 98% of all text messages are read and 83% of texts are responded to in 30 minutes or less, carriers and agents are adding texting as part of their multi-channel communication strategy.
of texts are read within 3 minutes of being sent
of insurance customers would like to text with their insurance representative
of consumers have texted a business unprompted, which signals an expectation that businesses can receive texts
Prebuilt Integration with Guidewire ClaimCenter™
Zipwhip is a Guidewire PartnerConnect™ Solutions Partner and offers the only Ready for Guidewire validated accelerator for a two-way business texting platform. Our seamless integration with Guidewire ClaimCenter allows adjusters to text directly from the app, manage and archive text conversations, auto-sync contacts and improve customer communications throughout the claim’s lifecycle.
Zipwhip also integrates with
Zipwhip is the only texting provider that all Tier 1 and 2 wireless operators trust to manage their network-level connectivity for high-volume commercial traffic. Zipwhip controls the network capacity, speed, security and safeguards, and is SOC 2 Type 3 compliant for security, the industry standard for SaaS providers.