Zipwhip’s powerful business texting features help you reach customers faster
Invest in SMS tools that make life easier for you and your customers
Automation
Say goodbye to repetitive tasks and increase your team’s productivity with convenient automation tools.
Auto Replies
Ensure your customers always get a response. Assign a message to be sent outside business hours, or during lunch breaks and other times your team can’t respond immediately.
Keywords
Answer common questions, run promotions and more with SMS Keywords. Create a Keyword, e.g. “Tickets” that triggers an automatic reply any time a customer texts in that word.
Templates
Create reusable text message templates so you can quickly send standard messages again and again.
Personalization
Build relationships with your customers by adding a personal touch to every text.
Custom Fields
Personalize messages quickly by choosing any contact information to include dynamically such as customer case number, product reference, etc.
Emojis
Inject some personality into your message and say what words can’t.
Custom Signatures
Add your signature with one click or set it to automatically attach to every message.
Productivity and Organization
Stay organized and communicate with customers effectively.
Group Messaging
Quickly send BCC messages to groups of up to 100 contacts. Pair with Dynamic Fields to create messaging that still feels personalized.
MMS
Enhance your messages with images and video. Send documents such as insurance policies and resumes to eliminate the need for email.
Contacts
Bulk upload your contacts and easily store information like phone numbers, addresses, job titles and more.
Message Feed
See all inbound messages in a single feed rather than searching through multiple conversations.
Notifications
Never miss a message again with convenient browser, desktop and mobile alerts.
Analytics
Track and optimize the performance of your text messages with easy-to-read reports.
Message Reports
Review reports for each of your lines in the Admin console and use this data to help your team make strategic decisions such as when and how to contact customers.
Keyword Reports
Optimize your promotional campaigns and provide insight on how customers are engaging with your business.
Compliance
Ensure TCPA compliance and minimize legal risk.
Stop All
Ensure that you customers don’t receive unwanted texts. Give them the ability to quickly and easily opt out of all texts from your company – regardless of which line the original text was sent from. Just like the STOP command, the STOPALL keyword is supported at the network layer, which means opt-out requests are processed automatically, helping you to further minimize your company’s TCPA risk.
First Contact Message
Create an enterprise-wide, system-generated message that’s delivered to customers and prospects upon first contact. This message cannot be modified, ensuring every conversation with customers always has the appropriate compliance language at the beginning of the engagement.
*These features are available upon request for Commercial and Enterprise Plans
