81%
of consumers get frustrated having to call customer service
64%
of consumers would prefer to text customer service instead
77%
of consumers have a more positive impression of companies that offer texting
Benefit from unrivaled reliability
Zipwhip is the only texting provider that all Tier 1 and 2 wireless operators trust to manage their network-level connectivity for high-volume commercial traffic. In fact, even our competitors send their traffic through us.
Consumer-focused innovation
Over 20,000 businesses – including major brands like Nestlé, Gerber and Verizon – use Zipwhip because their customers prefer the option to text or call when they want to get in touch.
89% of consumers prefer messaging over email or phone calls to communicate with businesses
Compliant by design
Zipwhip deploys industry-leading safeguards at the network level so businesses can easily maintain compliance and engage in real, human text conversations with their customers.
Learn more about Compliance and Security ›
Universal
Your customers won't need to download an app to message you, they can text.
Texting solutions built to scale
Zipwhip provides a unified platform for you to manage all conversations across multiple departments and locations.
Individualized user roles
Customize your team members' access to your account based on their role and what they manage.
Real-time collaboration
Activity updates that show when a team member has viewed or is replying to a message.
Switchboard
Easily manage multiple locations at once within one central dashboard.
