Texting for Enterprise

Trust your enterprise texting needs to an industry leader, offering a world-class, scalable software solution on a secure, reliable network we own and control.  

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The Zipwhip advantage

Zipwhip invented Texting for Business. Not only is our software and API a proven solution that can be implemented across an entire enterprise, Zipwhip is the only texting provider that all Tier 1 and 2 wireless operators trust to manage their network-level connectivity for high-volume commercial traffic. Zipwhip controls the network capacity, speed, security and safeguards and is SOC 2, Type 2 compliant for security, the industry standard for SaaS providers. 

A scalable texting solution

Integrations

Tailor Zipwhip's software to your existing systems of record, CRM or archives with seamless integrations. Easily plug and play with our robust integration framework.

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Network reliability

Zipwhip leverages a high-capacity network to ensure message delivery and speed. The platform offers comprehensive monitoring, self-healing and auto-scaling capabilities.

Security

Encryption safeguards of sensitive information include industry-recommended key-management practices and strength protocols. Multi-factor authentication is deployed to defend against phishing and ransomware attacks.

High-volume bandwidth

We engineer network capacity and scalability to ensure real-time message delivery and high availability during periods of peak volume.

Analytics

Fine-tune your campaigns with real-time analytics and optimize your business with comprehensive data insights within the platform.

Platform scalability

Fully located in the cloud, georedundancies in AWS allow for the platform to grow and scale as needed.

Features for compliance

Stop All

Ensure that you customers don’t receive unwanted texts. Give them the ability to quickly and easily opt out of all texts from your company – regardless of which line the original text was sent from. Just like the STOP command, the STOPALL keyword is supported at the network layer, which means opt-out requests are processed automatically, helping you to further minimize your company’s TCPA risk.

First Contact Message

Create an enterprise-wide, system-generated message that’s delivered to customers and prospects upon first contact. This message cannot be modified, ensuring every conversation with customers always has the appropriate compliance language at the beginning of the engagement.

Customizable fields

Mandatory Fields

Ensure 100% compliance when it comes to capturing data on your customers by enforcing mandatory data fields such as claim number, account number, case number and more.

Features for secure access

Single Sign-on (SSO)

Allow employees to log in to Zipwhip using your company’s credentials to provide an added layer of security.

Features built for enterprise texting

Data Export

Automated batch message history and conversation transcript exports allow you to upload messaging transcript data into your data warehouse for analysis, archiving and permanent retention.

API for Alerts & Notifications

Send automated, high volume, programmatic messages via the same two-way texting platform.

Custom solutions, implementation and support

Zipwhip offers a team of highly experienced resources to assist with implementation and success.  From early discovery through launch and beyond, our team of experts ensures you have a sustainable solution in place to address your unique texting needs. This includes:

  • Solution design and configuration
  • Pre-launch pilot
  • Compliance strategy development
  • End-user training
  • On-site support after launch
  • Ongoing dedicated support and program management

Learn how texting can transform customer communication across your enterprise

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