Zipwhip for Automotive
Orthodox Auto, located in Philadelphia, PA struggled in two main areas: Providing a simple and secure payment method for customers and developing an efficient workflow for payment completion.
After signing up for TXT2PAY for Zipwhip, Orthodox Auto has been able to securely accept payments via text, greatly increase efficiency in closing sales for their sales staff, all while improving customer satisfaction. .
number of TXT2PAY users
The shop had challenges with accepting and inputting payments via credit card over the phone. Not only was taking credit card payment information over the phone tedious for staff, but it was also not a smooth or secure experience for the customers. With multiple salespeople working with customers, the time inefficiencies added up and created bottlenecks across their workflows.
Additionally, taking credit card information over the phone leads to potential input errors as well as a slowdown in workflow. In the process of charging a customer, if a digit is incorrect the payment will not go through. This can result in a frustrated customer, plus a frustrated employee and wasted time on the phone. Orthodox Auto needed an efficient way to communicate with customers and take secure payments without disrupting their workflow.
TXT2PAY’s secure payment platform has dramatically reduced the need for calls with customers to manually input credit card information. Customers who have been introduced to TXT2PAY have raved about the simplicity and already written reviews praising Orthodox Auto in their pursuit of a truly great customer experience. Repeat customers have seen the greatest simplification in the order and payment process.
Orthodox Auto is seeing increased adoption of TXT2PAY for Zipwhip from their repeat customers, which many of the shop’s customers are. After the first time using TXT2PAY, a customer’s payment information is securely saved into their virtual wallet, and all that is needed to complete a payment request via text is the last four digits of the customer’s cell phone number. This simplifies the payment process even further, requiring customers to only need their cell phone to complete payments and eliminates any potential for security risk. This has led to incredibly fast transactions from repeat customers on a consistent basis.
Orthodox Auto has also greatly improved their workflows since signing up for TXT2PAY, not only due to the reduced steps in processing payments, but also the seamless flow from text conversation to payment request, all within Zipwhip. Additionally, leveraging pre-loaded TXT2PAY templates within Zipwhip has made training and adoption among sales staff simple and effective.
Not only has Orthodox Auto leveraged TXT2PAY for improved customer satisfaction with a secure and streamlined payment process, they have also simplified the workflows of their sales staff, saving both time and money.