Zipwhip for Veterinarians
Giles County Animal Hospital
Giles County Animal Hospital is a full-service small animal veterinary hospital offering a range of services including medical and surgical services as well as boarding and grooming services. They have been providing animal health care services to the pets of Pulaski, TN region since 1988! Their team of veterinarians are dedicated and passionate animal lovers who place pet’s health and well-being above anything else.
Manager at Giles County Animal Hospital, Mandy Long, was looking for a way to more effciently communicate with her clients. Phone calls were going unanswered and email was too slow for the communication that needed to take place for patient care and follow-up. She understood that their clients couldn’t always pick up the phone or listen to voicemails, especially during their busy days.
Staff was also constantly having to put clients on hold during the busy parts of the day. She was looking for another way the hospital could communicate with clients that was faster and easier but also allowed staff to keep documentation of the communication taking place for patient records.
“Text messaging allows clients to be able to get their message across without having to sit on hold.”
Since adopting Zipwhip, the hospital is saving time and increasing effciencies. They are now able to use the new found time to better serve other customers. Additionally, the documentation of texts with the Zipwhip web app allows staff to go back and review conversations with clients, decreased chance of errors or miscommunication.
“It really cuts down on phone traffc.”
Clients have responded well to the new two-way texting communication.
“The clients love the texting, epecially when they are at work and not able to receive phone calls.”
“We have clients’ responses in writing to refer back to and it also allows for faster response times when there are several clients in front of you waiting to be helped and all the phone lines are busy.”