COVID-19 Texting Resources

We know that businesses across the country are being impacted by the measures taken to slow the spread of COVID-19. As you make swift changes to your business’s strategy, we want to help you update your customers and employees through the most effective channel — texting. 

On-demand Webinar

7 Ways to Ramp Up Business With Texting

In this webinar, we discuss seven smart ways to use texting to get customers back in the door, communicate new safety protocols, coordinate effectively with your team in the coming weeks. 

On-Demand Webinar

How to Text Customers During the COVID-19 Crisis​

Zipwhip CMO Scott Heimes shares 9 use cases for texting during the coronavirus, including appointment rescheduling, promotional campaigns and internal communications.

Podcast

Bonin Bough – Texting Customers During the Coronavirus Crisis and Beyond

Streamline your COVID-19 outreach with these features

Auto-Reply

During these unusual circumstances, it may be difficult to respond to customers’ texts right away. Set up an Auto Reply to ensure they get an immediate response when you’re out of the office or assisting others.

Hi, will you be open for lunch tomorrow?

Thanks for reaching out. Due to COVID-19, we’re currently closed. We're offering takeout and delivery M-F between 12-4 p.m. We’ll get back to you during those hours. Thanks for your support!

Keywords

Set up SMS keywords to automate responses to the questions you’re receiving right now, such as your current business hours or refund policy. Keywords can also be used for promotions to generate revenue.

Hey there! If you'd like to support your local bookstore during this time, we’re offering 20% off all gift cards today only. Respond with TWENTYOFF for a link to this deal.

TWENTYOFF

We really appreciate you supporting your local bookstore! You can get your discounted gift card here: bit.ly/481

Group Messages

Send critical text updates to many customers at once. Just like a BCC email, your customers won’t know they’re part of a group. Responses will open a new text thread with just you and the customer.

To: All gym members

Hi [First Name], we wanted to let you know we’re offering a new online HIIT class Thursdays at 12 p.m. Come sweat with us during your lunch break! Sign up here: bit.ly/7341

– Suzie at Ballard Fitness

We have been using Zipwhip immensely in this time of crisis. It has been an integral part of reaching our employees in a fast and effective manner, while at the same time avoiding touch points from paper.

Emily Schmitt
General Counsel, Sukup Manufacturing

Start texting today with a free trial of Zipwhip