If you work in the insurance industry, you know that being able to reach your customers is everything. It saves both you and your customer time when you can confirm an appointment to review a policy or answer an insured’s questions on proper documentation before they submit it.
However, many insurance businesses still rely on phone calls and emails to reach their customers with important messages, only to have their efforts ignored. That’s because the way insureds want to communicate with their insurance providers is changing. Consumers across the board are simply not answering their phone calls as often as they once did.
This is especially true for the younger generations who are entering the policyholder market. New Zipwhip research shows that 74% of Gen Y (millennials) and 82% of Gen Z would like to text their insurance company.
We want to help you reach your customers– and your customers are texting.
That’s why we created this e-book to help insurers seamlessly adopt a texting strategy.
The Ultimate Guide to Texting for Insurance can act as your road map. We’ll walk you through all the steps to start Texting for Business, from choosing the right tool to marketing your new capabilities. We even include an entire section on insurance-specific texting templates to help you start, including:
- Document requests
- Missed appointment notifications
- Claim follow-up steps
- Policy review appointment reminders
Texting is one of the easiest and most efficient ways to communicate with customers. In just a few steps, insurance providers can adopt texting and leverage the tool to improve customer engagement, increase sales and streamline staff productivity.
In addition to our specialized templates, this free e-book will teach you:
- How many of your competitors are currently using texting to reach insureds
- How insurance consumers feel about texting
- What to look for when evaluating texting tools
- Best practices for TCPA compliance in texting
- And more!
If you’re an insurance carrier, agent or claims adjuster who wants to improve customer communication by implementing text messaging, this guide is for you.
Download your free copy of The Ultimate Guide to Texting for Insurance today!