Veterinarians know that pets are an essential part of the family. When they need medical care, it can cause pet owners a lot of worry and anxiety. Two-way texting helps veterinary practices and animal hospitals connect with clients quickly to provide important updates as well as reassuring information that can bring peace of mind. Texting is also the most effective way to communicate with pet owners in many situations.
Business texting also gives veterinary practices a leg up on the competition, improving client satisfaction and internal processes. Text reminders for veterinary clinics are one feature, but a practice can also use SMS to send personalized follow-ups and test results using text Templates and Dynamic Fields, which allow the sender to add a personal touch by automatically inserting client information such as their first name and the name of their pet into frequently sent communications.
Timesaving features to increase veterinary practice productivity
Scheduling texts in advance saves time later, which helps veterinary clinics operate more efficiently so they can focus on what matters most—relationships with clients. The Auto Reply feature means veterinary practices can send emergency instructions and collect appointment requests during non-work hours.
Texting offers other ways to improve your veterinary practice’s day-to-day operations, such as confirming appointments, alerting pet owners about recalls and promoting upcoming events like a Spring Tick Testing Clinic. It’s important to remember that clients must opt-in to receiving SMS before you can text them.
To learn how, download our free e-book: The Ultimate Guide to Texting Your Customers.
15 copy-and-paste text templates for veterinary practices and animal hospitals
The following text templates cover the most common use cases veterinary practices and animal hospitals encounter. Copy and paste the plain text into a text Template using business texting software. If you’re not currently a Zipwhip customer, simply delete the [Dynamic Fields] and edit the text templates as needed.
Hello [First Name], this is [My First Name] from [Company]. Thanks for signing up for our text alerts. Text STOP at any time to opt out of messages.
2. Schedule appointment
Hello [First Name], this is [My First Name] from [Company]. [Custom Field 1] is due for a wellness checkup. To schedule an appointment, please text or call us at this number with your preferred dates and times.
3. Confirm appointment
Hello [First Name], this is [My First Name] from [Company]. We’re confirming [Custom Field 1]’s appointment for [Custom Field 2] on [Date]. If you have any questions, please text or call us at this number.
4. Appointment reminder
Hello [First Name], [Custom Field 1]’s appointment is tomorrow at 8 a.m. Does that still work for you?
5. Confirm surgery
Hello [First Name], this is [My First Name] from [Company]. I’m confirming [Custom Field 1]’s surgery that has been scheduled for [Date] at __ a.m./p.m. If you have any questions, please text or call us at this number.
6. Surgery instructions
Hello [First Name], this is [My First Name] from [Company]. Please make sure [Custom Field 1] doesn’t eat after __ p.m. Surgery drop-off is between __ and __ a.m. tomorrow. Please call or text us with any questions.
7. Send a picture message after surgery
Hello [First Name], [Custom Field 1] is out of surgery and resting comfortably. We’ll update you in a few hours and provide a written plan for HER/HIS recovery at home. Text us or call if you have any questions.
8. Medication and diet refill reminders (before clients need emergency refills)
Hello [First Name], this is [My First Name] from [Company] with a reminder to refill [Custom Field 1]’s [Custom Field 2], so you have an adequate supply for the next 30 days.
9. Prescription refill ready alerts
Hello [First Name], [Custom Field 1]’s prescription refill is ready for pickup. If you have any questions, please call or text us at [My Phone Number]. Thank you.
10. Billing reminder
Hello [First Name], this is [My First Name] from [Company]. Our records show that your bill for [Custom Field 1] is due on [Date]. Thank you for your prompt payment.
11. Callback and checkups
Hello [First Name], I wanted to check in on [Custom Field 1] to see how things are going. If you have any questions or concerns, you can text me back at [My Phone Number]. [My First Name] at [Company].
12. Test results
Hello [First Name], we wanted to inform you that [Custom Field 1]’s fecal results came back negative. Please call or text [My Phone Number] with any questions. Thank you.
13. Let clients know you’re on the way (for mobile practices or farm calls)
Hello [First Name], this is Dr. [My First Name] [My Last Name]. I’m on my way and should arrive at your location soon. Reply to this text if you need to reach me.
14. Office closed due to severe weather or another event
Hello [First Name], due to the severe winter storm blanketing the area, our office will be closed through [Date]. If you have an emergency during this time, call [Custom Field 2].
15. Office closed auto reply
Our office is currently closed. If this is an emergency, call [Custom Field 1]. To schedule an appointment, reply with your preferred dates and times and we’ll get back to you. For all other inquiries, we’ll reply when we re-open. Hours: M-F; 8 a.m.–5 p.m.
Looking for more Auto Reply templates? Click here for text templates to use when your veterinary practice can’t respond to texts in the usual timeframe during business hours for a variety of reasons or to create an auto reply for FAQs to proactively assist pet owners and free up your staff so they can focus on other matters.
Grow your veterinary practice by texting with clients—they prefer it
According to our 2021 State of Texting report, 58% of consumers say texting is the fastest way to reach them, making it a strong alternative to emails and phone calls. Are you ready to take your communication strategy to the next level and start communicating with clients using Zipwhip’s business texting software?