Six Ways Veterinary Offices Can Use Texting to Communicate with Pet Owners

veterinary office

Two-way business texting gives veterinary practices a leg up on the competition, improving both client satisfaction and internal processes.

Features like picture messaging help build strong relationships and foster trust—vets can send post-surgical photos to ease owners’ worries. In addition, practices can send out personalized follow-ups and test result messages using Scheduled Texts, BCC group messages and Personalized Templates, which allow you to add a personal touch by automatically pulling client information like first name, phone number and even a pet’s name.

With Zipwhip’s handy Auto Reply, veterinary practices can send emergency instructions and collect appointment requests during non-work hours. Scheduling these texts in advance saves time later. Features like these help animal hospitals operate more efficiently, so they can focus on what matters most: relationships with clients.
So, what are some of the most practical uses for veterinary business texting? We’ve compiled some text message examples that you can easily copy into your own Zipwhip templates to send over and over again to your clients.

1. Introduction

Hello [First Name], this is [Name] from [Practice Name]. We recently added business texting as a quick and easy way to keep in touch with pet owners. Is texting an okay way to reach out to you?

2. Surgery Instructions

Hello [First Name], please make sure [Custom Field 1] does not eat after 9 p.m. tonight. Surgery drop off is between 7 and 8 a.m. tomorrow. Please call or text us on [My Phone Number] with any questions.

3. Appointment Reminder

Hello [First Name], [Custom Field 1]’s appointment is tomorrow at 8 a.m. Please text back YES to confirm. Text or call us on [My Phone Number] if you cannot make this time and we will reschedule. Thank you.

4. Prescription Refill Ready

Hello [First Name], [Custom Field 1]’s prescription refill is ready. Please pick up at your earliest convenience. Call or text us on [My Phone Number] with any questions or concerns. Thank you!

5. Callback

Hello [First Name], we are checking in on [Custom Field 1] to see how they are doing. Please call or text back us back on [My Phone Number]. Thank you.

6. Fecal Results – Negative

Hello [First Name], we wanted to inform you that [Custom Field 1]’s fecal results came back negative. Please call or text us at [My Phone Number] with any questions. Thank you.

Ready to take your veterinary marketing to the next level and start communicating with pet owners through text? Start a free trial of Zipwhip business texting today.

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