6 Ways Vets and Animal Clinics Can Use Texting to Reach Pet Owners

Two-way business texting gives veterinary practices a leg up on the competition, improving both client satisfaction and internal processes.

Features like picture messaging help build strong relationships and foster trust—vets can send post-surgical photos to ease owners’ worries.

In addition, practices can send out personalized follow-ups and test result messages using Scheduled Texts, BCC group messages and Personalized Templates, which allow you to add a personal touch by automatically pulling client information like first name, phone number and even a pet’s name.

With Zipwhip’s handy Auto Reply, veterinary practices can send emergency instructions and collect appointment requests during non-work hours. Scheduling these texts in advance saves time later.

Features like these help animal hospitals operate more efficiently, so they can focus on what matters most: relationships with clients.

So, what are some of the most practical uses for veterinary business texting?

We’ve compiled some text message examples for use cases like appointment reminders, test results and surgery instructions. You can easily copy these into your own Zipwhip templates to send over and over again to your clients.

1. Introductions

Hello [First Name], this is [Name] from [Practice Name]. Thanks for signing up for our text alerts. Text STOP at any time to opt out of messages.

text bubble with vet introduction

2. Surgery instructions

Hello [First Name], please make sure [Custom Field 1] does not eat after 9 p.m. tonight. Surgery drop off is between 7 and 8 a.m. tomorrow. Please call or text us on this number with any questions.

text bubble with vet surgery instructions

3. Appointment reminders

Hello [First Name], [Custom Field 1]’s appointment is tomorrow at 8 a.m. Does this time still work for you?

example text bubbles of an appointment confirmation

4. Prescription refill ready alerts

Hello [First Name], [Custom Field 1]’s prescription refill is ready. Please call or text us on [My Phone Number] with any questions or concerns. Thank you!

text bubble example of a prescription refill alert

5. Callback and checkups

Hello [First Name], I just wanted to check in on [Custom Field 1] to see how they’re doing. If you have any questions or concerns, feel free to text me back at [My Phone Number].

text bubble example of a vet checking up on patient

6. Test Results – Negative

Hello [First Name], we wanted to inform you that [Custom Field 1]’s fecal results came back negative. Please call or text us at [My Phone Number] with any questions. Thank you.

vet text bubble example sharing test results

Ready to take your veterinary marketing to the next level and start communicating with pet owners through text?

See how Zipwhip works to connect you with your clients!

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