Six Ways Veterinary Offices Can Use Texting to Communicate with Pet Owners

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Two-way business texting gives veterinary practices a leg up on the competition, improving both client satisfaction and internal processes.

Features like picture messaging help build strong relationships and foster trust—vets can send post-surgical photos to ease owners’ worries. In addition, practices can send out personalized follow-ups and test result messages using Scheduled Texts, BCC group messages and Personalized Templates, which allow you to add a personal touch by automatically pulling client information like first name, phone number and even a pet’s name.

Veterinary marketing and communication

With Zipwhip’s handy Auto Reply, veterinary practices can send emergency instructions and collect appointment requests during non-work hours. Scheduling these texts in advance saves time later. Features like these help animal hospitals operate more efficiently, so they can focus on what matters most: relationships with clients.
So, what are some of the most practical uses for veterinary business texting? We’ve compiled some text message examples that you can easily copy into your own Zipwhip templates to send over and over again to your clients.

1. Introduction

Hello , this is from . We recently added business texting as a quick and easy way to keep in touch with pet owners. Is texting an okay way to reach out to you?

2. Surgery Instructions

Hello , please make sure does not eat after 9 p.m. tonight. Surgery drop off is between 7 and 8 a.m. tomorrow. Please call or text us on with any questions.

3. Appointment Reminder

Hello , ’s appointment is tomorrow at 8 a.m. Please text back YES to confirm. Text or call us on if you cannot make this time and we will reschedule. Thank you.

4. Prescription Refill Ready

Hello , ’s prescription refill is ready. Please pick up at your earliest convenience. Call or text us on with any questions or concerns. Thank you!

5. Callback

Hello , we are checking in on to see how they are doing. Please call or text back us back on . Thank you.

6. Fecal Results – Negative

Hello , we wanted to inform you that ’s fecal results came back negative. Please call or text us at with any questions. Thank you.

Ready to take your veterinary marketing to the next level and start communicating with pet owners through text? Start a free trial of Zipwhip business texting today.

About Zipwhip

A Seattle-based SaaS company, Zipwhip is modernizing the business texting medium by enabling text messaging to existing landline, VoIP and toll-free phone numbers. Zipwhip pairs direct network connectivity with easy, cloud-based software, so businesses of any size can give customers the choice to “text or call” and handle two-way text conversations at scale. Learn more about Zipwhip at www.zipwhip.com.

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