Why customers don't call back

6 Reasons Why Customers Don’t Call Back

Along the customer journey, there are always a few roadblocks that prevent you from providing the best care possible. One of the most notorious? When customers don’t call back.…


Better customer communication

5 Ways to Improve Customer Communication in 2019

Happy 2019! A new year brings a fresh start, and while you’re starting to roll out personal New Year’s resolutions, don’t forget that your business could use some fine tuning as…


How to Text from Your Computer

How to Text From Your Computer

If you’re researching ways to improve customer engagement, you’ve likely heard that texting is a great tool to boost communication strategy. After all, customers of all ages want…


Generational Texting Habits

Here’s How Each Generation Prefers to Text With Your Business

A good rule for any business, big or small, is to know your audience. Whether you’re selling a product or service, it’s important to know what your consumers like and don’t like,…


How to Use Texting to Best Reach Candidates

Four Reasons Why Text Messaging Works for Recruiters

A recruiter’s communication approach can make or break a candidate’s success throughout the job search. You need to be attentive and prompt, but that’s not always easy when both…