With the unveiling of texting on toll free numbers last year came a lot of questions on how it’s different from texting on local 10-digit numbers. A new category of texting referred to as Enterprise-to-Person (E2P) has taken form and is heavily powered by Zipwhip’s emphasis on modernizing the SMS medium for consumer to business texting.
If you’re a business with a call center and specifically a business promoting a toll free support line, you have a requirement to support high volume texting—it’s not an option. E2P texting services gives you the ability to support this traffic on your toll free number with 1000 SMS/second throughput, which is vastly different from the legacy inter-carrier limitations of 1 SMS/second on local 10-digit numbers. This advancement is made possible via Zipwhip’s direct connectivity into wireless operators for this new type of SMS traffic.
The following table shows the 7 things you need to know on the core differences between E2P and P2P texting.
Zipwhip is the productivity tool that lets businesses and customers text each other like friends. Zipwhip text-enables your existing (landline, VoIP, or toll free) business number. With direct connections to tier 1 carriers - Zipwhip is the trusted, scalable solution to business texting.
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